Refund policy
Refund & Returns Policy
At DAB® Collections, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must be:
• Unworn, unused, and in its original condition.
• Returned with all original tags attached.
• Returned in its original packaging.
• Accompanied by proof of purchase (receipt or order confirmation).
To request a return, please contact us at support@dabcollections.com.
If your return is approved, we will provide instructions on how and where to send your item.
Return Address
DAB® Collections
Suite 13, 8th Floor
St James’s House
Pendleton Way
Salford
United Kingdom
Please note that returns sent without prior authorisation will not be accepted.
Damaged, Faulty or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, faulty, or you receive the wrong product, contact us immediately at support@dabcollections.com. We will assess the issue and arrange a replacement, exchange, or refund where appropriate.
Non-Returnable Items
The following items are not eligible for return:
• Personalised or custom-made products.
• Sale or clearance items (unless the item is faulty or required by applicable consumer law).
If you are unsure whether your item is eligible for return, please contact us at support@dabcollections.com before sending it back.
Exchanges
The quickest way to exchange an item is to return the original item for a refund (once approved) and place a new order for the replacement item.
European Union Cooling-Off Period
If your order is delivered to a country within the European Union, you have the legal right to cancel or return your order within 30 days, for any reason and without providing justification.
Items must be returned unused, unworn, with tags attached, in their original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 20 business days.
Please note that your bank or card provider may require additional time to process the refund.
If you have not received your refund more than 20 business days after approval, please contact us at support@dabcollections.com.
Return Shipping
Unless an item is faulty, damaged, or sent in error, customers are responsible for the cost of returning items.
Where applicable, original shipping charges are non-refundable.
For any questions regarding returns or refunds, please contact our Customer Support team at support@dabcollections.com.